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Here's how we handle our refund policy.
Jester's Plan - Monthly Term
We provide an any-time money back guarantee for all Jester's Plan accounts that are paid for monthly. We will refund your last paid invoice in full.
Jester's Plan - Extended Term
All Jester's Plan accounts that have signed up for a pre-paid term or contract are entitled to a full refund within the first 60 days of purchase.
King's Plan - Monthly Term
We provide an any-time money back guarantee for all King's Plan accounts that are paid for monthly. We will refund your last paid invoice in full.
King's Plan - Extended Term
All King's Plan accounts that have signed up for a pre-paid term or contract are entitled to a full refund within the first 60 days of purchase.
Starter Plan - Monthly Term
We provide an any-time money back guarantee for all Starter Plan accounts that are paid for monthly. We will refund your last paid invoice in full.
Starter Plan - Extended Term
All Starter Plan accounts that have signed up for a pre-paid term or contract are entitled to a full refund within the first 60 days of purchase.
Eternal Kingdom - Lifetime Plan
All Eternal Kingdom accounts are eligible for a full refund within 30 days.
Domain Names / SSL Certificates
We do not offer refunds for any domain name or SSL registrations. All purchases are final, and nonrefundable.
Weebly
We provide a 30-day money back guarantee for all Weebly Website Builder paid accounts. We will refund your last paid invoice in full.
SpamExperts Email Security
We provide a 5 day money back guarantee for all email security services. We will refund your last paid invoice in full.
SiteLock Website Security
We provide a 5 day money back guarantee for all paid SiteLock accounts. We will refund your last paid invoice in full.
SiteLock Website Security
We provide a 5 day money back guarantee for all paid SiteLock accounts. We will refund your last paid invoice in full.
CodeGuard Website Backup
We provide a 30 day money back guarantee for all paid CodeGuard accounts. We will refund your last paid invoice in full.
Misc. Addons
Any addons that we sell not listed in this article are ineligible for refunds. This includes, but is not limited to, account-level upgrades, special promotional upgrades, etc.
Credit / Buying Credit
When you buy DoRoyal credit, your transaction is nonrefundable.
Tip: How To Request a Refund
To qualify for our refund policy, you must open up a support ticket before you cancel your website hosting account. (the date that we receive your ticket counts towards our refund policy period, so be sure to send us a ticket before you're no longer eligible)
How We Handle Chargebacks
While we understand the need and desire to initiate a chargeback, please be aware that by doing so, all of your services here at DoRoyal will be cancelled, terminated, suspended, with possible account-level suspension as well, depending on the chargeback amount.
Instead of filing a chargeback, please be sure to contact us first. Odds are, we can assist with whatever issues you may be having.
