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Affecting Server - Shared Royal-2
- 12/11/2024 02:06 - 12/12/2024 22:44
- Last Updated 12/11/2024 05:35
To try and ensure ongoing stability, we will be taking the server down tonight starting at around 4 AM Eastern (Toronto time)
Downtime of up to two hours is expected while we migrate our database server over to a separate drive.
Affecting Server - Shared Royal-2
- 12/08/2024 22:52 - 12/08/2024 23:33
- Last Updated 12/08/2024 23:32
We're aware of and are investigating an issue preventing the creation of databases, forwarders, and domains, affecting multiple accounts across all of our hosting packages.
The issue has been resolved.
Affecting Server - Shared Royal-2
- 11/20/2024 07:10 - 11/21/2024 09:49
- Last Updated 11/20/2024 07:11
We are aware of and are actively investigating a service outage.
Affecting Server - Shared Royal-2
- 11/06/2024 17:26 - 11/07/2024 01:27
- Last Updated 11/06/2024 17:27
We are currently updating the MariaDB installation on this server.
Affecting System - DoRoyal Portal
- 09/28/2024 06:51 - 12/12/2024 22:44
- Last Updated 10/25/2024 20:03
We’re having issues with our Portal, preventing us from replying to tickets. WHMCS recently updated, and we didn’t figure out that an issue even existed until just recently.
From our end, our responses to tickets are going through just fine. It isn’t until we log out and back in that we see that things failed to go through.
We’re working on getting this fixed as soon as possible. If you have a ticket open and active, we’ll respond to you as soon as we are actually able to do so.
Update: It appears as though our Jester AI department still works just fine. Beyond that, we're also actively replying over on our Discord, so if you need immediate assistance, Discord may be the best option.
We're working with our development team to get WHMCS back in a stable and fully working condition. There's a new update to the panel that we plan to apply shortly. Hopefully this fixes everything, and we can actually reply to our customers again!
Stay tuned.
Update 2: We're still encountering issues with our ticketing system. Things are mostly fixed, but we're now trying to play catchup with all of the currently open tickets.
Discord: https://discord.doroyal.com
Affecting Server - Shared Royal-2
- 10/17/2024 04:35 - 10/17/2024 04:39
- Last Updated 10/17/2024 04:36
We are currently rebooting our Royal 2 web server.
Affecting Server - Shared Royal-2
- 09/21/2024 14:14 - 09/21/2024 15:10
- Last Updated 09/21/2024 14:16
Joe's Datacenter is currently experiencing a power outage, and are running on generator backup power.
No disruption to service is expected.
Affecting Server - Shared Royal-2
- 08/29/2024 08:58 - 08/29/2024 09:31
- Last Updated 08/29/2024 09:08
The Royal 2 server is currently experiencing abnormally high load, resulting in an outage.
We're doing what we can to mitigate this as soon as possible.
Affecting System - Portal Emails
- 08/15/2024 06:56 - 08/16/2024 15:45
- Last Updated 08/15/2024 21:24
UPDATE: We've swapped to a different email provider, which should hopefully fix most of the issues we've been experiencing.
We are currently aware of and are investigating issues related to our storefront and our mail server. Email delivery may operate at a severe delay until these issues have been resolved.
Affecting Server - Shared Royal-2
- 08/15/2024 15:22 - 08/15/2024 15:58
- Last Updated 08/15/2024 15:46
UPDATE: Fix applied, investigating.
Little late to report this, but we're experiencing a DNS outage right now.
Affecting Server - Royal
- 08/02/2024 00:42 - 08/15/2024 06:30
- Last Updated 08/03/2024 16:23
The power outage at Joe's Datacenter ended up killing one of the hard drives in our server. They were unable to restore the failed drive. We will be installing a new SSD into the server, and will be performing a full system restore from our offsite backups.
Current Restoration Status
Hardware Verification (done)
Operating System & Software Installation (done)
(note: you may receive a notification that your website is back online. You can safely ignore this, at least as of now. The data is still being restored)
Restoring User Accounts (ongoing)
Latest And Most Up To Date Information Available On Our Discord
Affecting System - Support System
- 07/29/2024 03:19 - 08/15/2024 06:29
- Last Updated 07/29/2024 03:20
We're currently experiencing a backlog of support tickets due to the DDoS related outages. This has caused a delay in our support services.
Affecting Server - Shared Royal-2
- 05/13/2024 21:40 - 08/03/2024 13:08
- Last Updated 07/12/2024 18:17
Issue: The Royal 2 web server is experiencing temporary and intermittent connectivity issues resulting in short outages lasting between one and three minutes.
Cause: Distributed Denial of Service attack. (DDoS)
Fix: Pending
Status: Mitigating
Affecting System - Support Tickets
- 07/02/2024 02:45 - 07/03/2024 04:11
- Last Updated 07/02/2024 02:48
We are currently experiencing an issue with our technical support system. If you need immediate assistance, you can get faster support through our Discord server.
We expect this delay to last for a few extra days.
Affecting Other - Support Tickets / Support System
- 11/27/2023 09:17 - 06/04/2024 08:21
- Last Updated 06/04/2024 08:20
We are currently experiencing a higher than usual number of support tickets. We're responding to everything we can in a first come, first serve order.
Sorry for the delays, and inconvenience.
Update: We are still experiencing more tickets than usual, and there's a bit of a backlog as a result. We're still trying to get to everyone on a first come, first serve basis.
Affecting Server - Shared Royal-2
- 05/22/2024 09:03 - 06/04/2024 08:16
- Last Updated 05/22/2024 09:05
We need to take our database server offline to apply some critical patches. While static PHP and HTML sites may still continue to work, anything that is reliant on a database will be taken down and will result in errors until everything has been patched.
Affecting Server - Shared Royal-2
- 12/15/2023 02:43 - 12/15/2023 17:38
- Last Updated 12/15/2023 02:49
We are aware of and are actively trying to resolve an outage affecting our Domain Name System.
If your website is offline, you should be able to bring it back online yourself by simply switching over to a third party DNS manager, such as Cloudflare. Rest assured, your website itself is still functioning fine, but the DNS is simply unable to direct traffic to it. Changing your DNS / name servers is the easiest way to resolve this.
We have a team working around the clock to get everything back online as soon as possible.
Current Restoration Time: TBD
For the latest news and information, please be sure to join our Discord server by going to https://discord.doroyal.com/
Affecting Server - Shared Royal-2
- 11/26/2023 16:11 - 12/15/2023 02:43
- Last Updated 12/02/2023 07:18
We're currently experiencing a mid-level DDOS attack on our Royal 2 server.
UPDATE: Follow this situation over on our Discord.
UPDATE 2: Most of our network is back online, with only our DNS still remaining down. We're working to get this restored as soon as possible.
UPDATE 3: We had to perform a full system restore due to a hardware failure also occurring as a direct cause of this DDOS attack.
You can find the latest information from Announcements channel on our Discord server.
UPDATE 4:
Updated Status and Road Map.
1. Perform Hardware Diagnostics (done, took 5 hours)
2. Reinstall Operating System (done, took two hours)
3. Reinstall Cloudlinux and Jetbackup. (done)
4. Recreate Hosting Packages (done)
5. Restore User Accounts (ongoing, 95% done)
6. Reinstall and Configure All Software Licenses and Services, such as Jetbackup, SitePad, Softaculous, etc.
Current Issues
Due to a bug with our backup software, the remaining 5% of user accounts are so-far unable to be restored using our automated systems. As a result, we will be manually restoring each and every single account by hand. While we expect for this process to be finalized within the next 48 hours, we can't offer an exact ETA at this time.
Support Tickets
If you have an active support ticket, be aware that we are still very, very slow in responding back. Our #1 priority right now is to get everything back up and running as soon as possible.
Affecting Server - Shared Royal-2
- 11/05/2023 06:57
- Last Updated 11/05/2023 07:09
We're investigating an issue related to our MySQL server. Attempting to fix.
Affecting System - DoRoyal Portal
- 10/31/2023 23:19 - 11/03/2023 17:27
- Last Updated 10/31/2023 23:20
We are currently experiencing an issue that's affecting our storefront and support software. Wen should have this resolved by Wednesday, or roughly 24 hours from the time this network issue goes up.
Affecting Server - Shared Royal-2
- 10/22/2023 04:49 - 12/15/2023 02:43
- Last Updated 10/22/2023 04:52
We are aware of and are actively investigating an issue affecting our 2FA services for DirectAdmin. We don't have an estimated resolution as of this writing. For now, we recommend disabling two factor authentication within DirectAdmin as soon as possible. We also do not suggest enabling it, or else you may be locked out of your account.
Affecting System - DoRoyal Portal / Storefront
- 10/21/2023 01:39 - 10/21/2023 11:27
- Last Updated 10/21/2023 01:40
We made some changes to our mail configuration with our DoRoyal Portal, and unfortunately, these changes are causing issues with delivering messages over to Gmail.
We're working hard to restore them, and should have this resolved within the next 48 hours.
Affecting System - Support System (Portal)
- 10/12/2023 03:44 - 10/13/2023 09:35
- Last Updated 10/12/2023 03:51
We're experiencing some issues with our support system, caused by a recent update to our storefront and support panel.
Unfortunately, this is preventing us from properly assisting, which as a result, is also causing more and more tickets to go unanswered.
If you currently have an open ticket, we'd like to apologize for not replying back to you in a timely manner. Those affected by this will receive an account credit of some kind, as a further apology for the inconvenience.
Affecting Server - Shared Royal-1
- 10/12/2023 00:43 - 10/13/2023 09:35
- Last Updated 10/12/2023 00:44
We're aware of and are actively investigating issues related to CloudLinux, and its PHP Manager service.
- 09/30/2023 16:25 - 10/01/2023 18:18
- Last Updated 09/30/2023 16:28
We are currently experiencing an issue related to the WHMCS Marketplace, which is our vendor for all of our SSL Certificates, CodeGuard Backup plans, NordVPN subscriptions, and more.
If you currently have or are trying to order a new addon to your web hosting account, be aware that (due to the issues with WHMCS) we are unable to provision or manage your addons until this issue has been resolved.
Affecting Server - Shared Royal-2
- 09/22/2023 16:14 - 12/15/2023 02:43
- Last Updated 09/22/2023 16:17
We're aware of and are investigating email deliverability issues specifically affecting Gmail addresses.
Affecting System - DoRoyal Portal
- 09/06/2023 08:39 - 09/17/2023 10:25
- Last Updated 09/06/2023 08:40
We're having some temporary delays with our support Portal. Expect response times ranging between 12 and 72 hours.
Affecting Server - Shared Royal-2
- 08/14/2023 08:21 - 08/14/2023 16:03
- Last Updated 08/14/2023 08:22
We are aware of and are actively investigating an outage related to our Datacenter. No further information to share at this time.
Affecting Server - Shared Royal-2
- 07/18/2023 22:34 - 07/20/2023 08:11
- Last Updated 07/20/2023 07:59
Our Datacenter, Joe's Datacenter, is currently experiencing network connectivity issues, which directly affects any and all servers that they host, including those hosted by DoRoyal.
We're working with Joe's Datacenter to get everything back up and running as soon as possible. However, this issue is entirely out of our control.
Update: According to Joe's Datacenter, this has been resolved.
Update 2: We are currently experiencing another outage.
Affecting System - DoRoyal Portal & Website
- 06/11/2023 15:23 - 07/18/2023 22:36
- Last Updated 07/04/2023 10:03
Update: We have applied a fix to our server, and hope that it'll take effect within the next 24-48 hours. Standby.
Update: We are still working with Gmail / Google to get this particular issue resolved. No ETA as of now.
If you are using a Gmail account, and are no longer receiving email notifications from us, we highly suggest opening a ticket and requesting that we change your email to something else, such as Hotmail/Outlook.
Original: We are investigating an issue affecting our storefront and certain mail providers, namely Gmail.
We hope to have this fixed within the next 24 hours.
Affecting Other - Domain Names
- 06/21/2023 04:44 - 07/04/2023 10:03
- Last Updated 06/21/2023 04:47
We are currently aware of and actively restoring a connectivity issue between our storefront and our domain registration services.
Current estimated time of restoration is Friday, June 23rd.
Affecting Server - Shared Royal-2
- 05/30/2023 02:53 - 06/11/2023 15:24
- Last Updated 05/30/2023 02:54
We are performing an emergency restart on our Royal 2 web server.
Affecting System - DoRoyal Portal / Email
- 05/18/2023 05:17 - 05/30/2023 02:54
- Last Updated 05/18/2023 05:18
We are currently experiencing a delay in technical and billing support. While we will continue to respond to tickets as soon as we can, expect delays of up to 72 hours in some circumstances.
Affecting System - DoRoyal Portal
- 04/09/2023 19:24 - 04/10/2023 14:08
- Last Updated 04/09/2023 19:25
The email server that handles the DoRoyal Portal (billing, support, etc) is presently offline. We're working to get this resolved as soon as possible.
Affecting System - DoRoyal Portal
- 03/23/2023 01:00 - 04/09/2023 19:24
- Last Updated 03/22/2023 09:04
To try and ensure overall stability, fix email deliverability problems, and our SSL issues that some customers have been reporting, we will be migrating our DoRoyal Portal over to a different web server, starting later tonight.
Affecting Server - Shared Royal-2
- 03/07/2023 03:00 - 03/10/2023 17:52
- Last Updated 03/06/2023 15:20
We will be taking the server offline, and rebuilding and reinstalling the entire operating system and all drives and components. This is being done to mitigate a problem caused by one of our previously worked-with parties.
Affecting Server - Shared Royal-2
- 03/04/2023 19:53 - 03/10/2023 17:52
- Last Updated 03/04/2023 19:54
We are performing maintenance on our Royal 2 server. Expect slow or intermittent load times until this has been resolved.
Affecting Server - Shared Royal-2
- 02/24/2023 01:54 - 03/04/2023 19:53
- Last Updated 02/24/2023 01:54
We're aware of an issue related to our DNS server, and are working tirelessly to get this resolved as soon as possible.
Affecting System - Domains
- 02/23/2023 05:27 - 03/10/2023 17:52
- Last Updated 02/23/2023 05:28
We're aware of and are investigating a delay regarding domain registrations and renewals.
Affecting Server - Shared Royal-1
- 02/15/2023 11:07 - 03/06/2023 12:57
- Last Updated 02/22/2023 05:11
Update 7: All accounts have now been moved over. We're currently verifying everything, and will update our ns7 and ns8 (primary) name servers within the next 24-48 hours.
Update 6: Approximately 90% of all accounts have now been moved over to our DirectAdmin server. We're still working on the remaining 10%.
Update 5: We are now migrating all accounts, in 30 user increments. If you want for us to prioritize your account, please let us know by opening a support ticket.
Update 4: So far, the migration is going well. We plan to move over some of our customer accounts soon. If you want for us to prioritize your account, please let us know by opening a support ticket.
Update 3: We're attempting a migration of several test accounts again, using a different method. This method is slower, but should be more reliable. Expect updates shortly.
Update 2: The migration of the test account failed. We've now re-focused our efforts on restoring full cPanel functionality.
Current ETA is Saturday night, or early Sunday morning.
Update: We are still experiencing issues related to our cPanel services.
As a result, we've moved our DirectAdmin migration up. We are currently in the process of migrating a test account just to see if everything works. If it does, we'll move everything else over, too.
More updates to follow.
Original
We are currently experiencing an issue related to our cPanel license. Basically, the license for our Royal 1 server is reporting an expired state.
We're working hard to resolve this as soon as possible.
Affecting System - DoRoyal Portal / Storefront
- 10/21/2022 01:49 - 02/22/2023 05:10
- Last Updated 02/22/2023 05:10
Migration cancelled.
Due to ongoing issues where our Portal is presently being hosted, we will be moving the DoRoyal Portal (portal.doroyal.com) over to a new server located out of a New York datacenter.
This is scheduled to take place within the next 72 hours. We're aiming for very little downtime, but some level of downtime should still be expected.
Update: Dec. 23rd.
We are still trying to migrate everything over, but so far, have been running into various problems that prevent this from happening. So for now, the migration efforts are being halted. No new schedule has been announced or confirmed.
Affecting Server - Shared Royal-2
- 02/22/2023 04:29 - 02/22/2023 05:09
- Last Updated 02/22/2023 05:08
Update: Resolved. Total downtime was approximately 10 minutes.
Original
We are experiencing a service outage.
Affecting Server - Shared Royal-1
- 11/10/2022 01:09 - 12/23/2022 18:14
- Last Updated 11/10/2022 03:09
We are investigating a service outage affecting our Royal 1 web server. Cause is currently unknown.
Will update when we know more.
Update: Services are back online. Cause still unknown.
Affecting System - deroyalservers.com name servers
- 07/21/2022 18:03 - 11/10/2022 01:55
- Last Updated 10/07/2022 13:07
We're aware of a conflict related to our old name servers. Unfortunately, we're going to have to completely decommission our old name servers in the coming days.
If you're using our legacy name servers, be sure to update to ns7.doroyal.com and ns8.doroyal.com immediately, to avoid a potentials service outage.
Update: We've delayed this a few times, but are now going through with the decommissioning. Expect an email on October 7th containing more information.
Affecting System - Client Area / Portal
- 05/21/2022 08:09 - 10/07/2022 13:06
- Last Updated 10/07/2022 13:06
We are currently investigating an issue where web hosting packages are duplicated, with one tied to the old Royal server, and the other tied to the new Royal 1 server.
We'll try and have this fixed shortly. No more information to share at this time, though.
Update: We think we've got most of this resolved. If you're experiencing an error where your packages are duplicated (ie. you see two active products for the same domain) please reach out with support, and we'll remove the duplicated order for ya.
Affecting Other - Domain Names
- 08/02/2022 23:38 - 08/03/2022 03:01
- Last Updated 08/02/2022 23:42
Our domain name provider, ResellerClub, is currently experiencing a widespread outage affecting all domain name resellers that operate using their network.
Currently, the following services are slow, down, or restricted.
Domain Registrations
Domain Renewals
Domain Transfers
Domain Management (DNS, NS, etc)
Affecting System - Portal
- 07/05/2022 22:54 - 10/07/2022 13:00
- Last Updated 07/24/2022 13:11
We're getting reports of email deliverability issues affecting our storefront. Our store is being hosted on HostGator's reseller network, and they appear to be having issues on their end.
Our actual hosting network is stable. This just affects our portal's ability to send emails out.
We'll post more when we can.
Update: We're reopening this issue, as the problem appears to be occurring again. Now, emails appear to be running at a delay of around two hours.
Unfortunately, this means our support services are likely going to be affected by this as well, since we rely on email notifications to let us know when a new ticket has been made or responded to. So if we reply a bit slower than usual, this is likely the reason why.
Affecting Server - Shared Royal-1
- 07/17/2022 13:59 - 07/17/2022 23:03
- Last Updated 07/17/2022 14:00
We're currently experiencing issues with our Royal1 server, and provisioning new accounts on it.
From what we can tell, it's a licensing issue with cPanel. We should have this resolved within the next few hours.
Affecting Server - Shared Royal-1
- 06/16/2022 17:41 - 06/16/2022 18:20
- Last Updated 06/16/2022 18:19
We are investigating a service outage affecting multiple servers, which seems to be caused by our datacenter itself.
More information shortly.
Update 1:
Servers affected
Royal1
da165
Backup1-KS
Update 2: Things have been stable for a little while now. Cause unknown. Datacenter isn't seeing any network disruptions on their end, so it's a tad perplexing as to why three of our servers went down at the same exact time.
The outage only lasted a few minutes. Closing this issue for now since things are stable.
Affecting System - DoRoyal Portal
- 06/11/2022 21:40
- Last Updated 06/12/2022 13:02
We are currently experiencing some technical difficulties caused by a recent update to our client area software, WHMCS, which directly conflicts with our design template.
We hope to have this fixed within the next couple of days. In the mean time, if you're unable to access your cPanel account using the links from our client area, you can alternatively access cPanel by going to https://royal1.doroyal.com/cpanel and logging in with your cPanel accounts credentials.
UPDATE:
This should have now been resolved.
Affecting Other - Support Times
- 06/10/2022 01:05 - 06/11/2022 10:08
- Last Updated 06/10/2022 01:14
Note from Tyler: My mother is in the hospital with a possible concussion, and severe blood loss. Due to this, I may respond a tad slower than usual for all general or technical support inquiries. I'll still be around to answer tickets and provide support, but may take a few extra hours to respond. (which may still somehow be faster than our main competition)
My mothers current condition is unknown. Haven't heard anything from the hospital yet, either. She's a huge part of my life, so the thought of losing her is... well, it's a horrible thought.
I'll update this status as soon as I know more about her condition.
Affecting System - Royal 1 - DoRoyal Portal
- 06/01/2022 15:07 - 06/01/2022 16:43
- Last Updated 06/01/2022 15:08
We are currently experiencing an issue provisioning new orders on our Royal 1 cPanel server. Should have this fixed within the next couple of hours.
Affecting Server - Shared Royal-1
- 05/26/2022 01:00 - 05/26/2022 02:59
- Last Updated 05/26/2022 02:58
Update: This has now been completed. Total downtime was approximately 12 minutes.
---
We will be restarting our Royal-1 server on Thursday at around 1:00 AM Eastern Time.
Why: To install server patches.
Duration: The server should reboot relatively quickly, and we expect the downtime to be less than 30 minutes.
Affecting Server - Shared Royal-1
- 05/21/2022 05:54
- Last Updated 05/25/2022 02:55
We've received reports of emails being sent from our Royal 1 server not being delivered to Hotmail or Outlook addresses. We're investigating this now, and hope to be able to resolve this issue soon.
No ETA at the moment. Stay tuned for updates.
Affecting Server - Royal
- 05/19/2022 18:16
- Last Updated 05/25/2022 02:55
Update 2: The migration has been completed successfully. We are still looking over some settings, and searching for bugs or other unwanted errors. If you notice anything out of place, feel free to reach out.
We are presently working on migrating all accounts and data from our Royal server to our new Royal1 server.
Update 1: Please be aware that, at times, our old Royal server may occasionally become unstable due to the high load caused by the migration. This is normal, and expected.
If you notice errors logging into your cPanel account, accessing your website, or using your email? Feel free to report them to us, though odds are, these errors will be fixed automatically with just a little bit of extra time.
If you don't want to wait, you can also opt to start using our new Royal1 server before the migration has fully completed. Simply change your name servers to ns7.doroyal.com and ns8.doroyal.com and your domain will point to the new server. Just be aware that not all data has been transferred over, and certain functions may not work as expected. Things may also be missing, or incomplete.
We recommend waiting for the transfer to finish successfully. When that happens, we will "flip the switch" and automatically move all domains over to the new server.
Affecting Server - Royal
- 05/18/2022 22:55 - 05/18/2022 23:33
- Last Updated 05/18/2022 23:14
We're investigating an outage affecting our Royal server.
Update 1: Server should be coming back online shortly.
Affecting Server - Royal
- 05/11/2022 22:52
- Last Updated 05/17/2022 16:48
Update 5:
We were able to fix this particular problem. However, our plans outlined below are still in effect. We're swapping servers within the next few days.
Update 4:
This is rather unusual for us to admit, but we cannot fix this particular issue. Not in a timely manner, at least. It's still something that we are investigating, and unfortunately, our investigation could take quite a while.
However, time is not something that we can afford, especially since this is now affecting more and more of our client base. It used to be about 2% of all of our users, but now it's around 27%. This indicates that a much, much larger problem is occurring. And to be quite frank, we do not know how to fix or mitigate this.
The main solution that we've come up with, was to effectively upgrade our web hosting infrastructure today, rather than later this year. So, we're basically provisioning a new server, and will be migrating all of our active user accounts over to this new server. This new server will be faster, offer more store, more RAM, and in general, is an upgrade in every single way. So all of our current clients should receive a rather significant speed boost after this upgrade takes place.
We will be writing a blog post shortly, and will also be sending out an email to everyone that is presently hosting with us, informing them of the change.
If you have any questions, feel free to reach out by ticket. We're always happy to assist.
ORIGINAL REPORT
We are currently investigating an issue related to AutoSSL. This issue is only affecting a handful of our users, and seems to only be for those on our Eternal Kingdom plan.
Symptoms: AutoSSL is failing to generate a certificate, which in turn is causing websites to display one of our default under construction pages.
We're unsure as to what is causing this, though some common similarities include;
WordPress installation via Softaculous.
Most sites are using a DNS A Record to point to our server.
Primarily affects Eternal Kingdom users, though a few Jester's Plan users are experiencing the same issue.
Possible Causes:
WHM/cPanel Update
AutoSSL Itself
DNS Misconfiguration
We are currently investigating, and will update this issue as more information is known, and once a fix has been deployed.
Update 1: We've changed the issue severity from low to medium.
Update 2: We are still investigating this, but have narrowed it down to a few possible culprits. Aiming to have this resolved by tonight.
Update 3: We weren't able to resolve this last night, as planned. No ETA as of this writing. More updates to follow.
Affecting System - DoRoyal Portal & Website
- 05/13/2022 08:42 - 05/13/2022 11:50
- Last Updated 05/13/2022 08:58
We are currently experiencing a service disruption on both our main website (doroyal.com) as well as our portal (portal.doroyal.com)
DoRoyal started out as a HostGator Reseller back in 2012, and while we've since transitioned to providing our own services via a datacenter out in Kansas City, our storefront has remained on the HostGator network ever since. We did this to ensure that, should our network ever go down, our storefront and client portals would remain accessible. Unfortunately, this decision was a double-edged sword.
Thankfully, the DoRoyal network itself remains online and stable, so none of our customers are actually being affected by this outage. However, and at least until HostGator fixes the problem on their end, we are going to have limited support services until things stabilize.
Affecting Server - Royal
- 05/01/2022 06:04 - 05/01/2022 06:16
- Last Updated 05/01/2022 06:04
We are currently mitigating a denial of service attack. Should have things back online soon. Will update as needed.
Affecting System - DoRoyal Portal
- 04/15/2022 08:43 - 04/24/2022 14:33
- Last Updated 04/16/2022 06:00
We are currently experiencing email deliverability issues, account syncing issues, and other issues related to our storefront change / migration.
Update: A fix has been deployed. Monitoring for further errors.
Affecting Server - Royal
- 04/12/2022 01:15 - 04/12/2022 15:37
- Last Updated 04/12/2022 01:19
We're investigating two reports.
- SSL Certificates are not working as they should, or are otherwise showing an unrelated domain name, thus giving an insecure error.
- Some websites are experiencing "This website is currently unavailable, or has yet to be created." error messages when attempting to access their public domain.
We believe the above two issues are directly related, and may have been caused by a recent server update. Our team is looking into this problem now, and we hope to have full service functionality restored within the next 24 hours.
- 04/04/2022 06:58 - 04/04/2022 07:12
- Last Updated 04/04/2022 06:59
We are currently investigating issues that are affecting our storefront, and aim to have this resolved within the next 24 hours.
Affecting Server - Royal
- 03/15/2022 04:52 - 04/02/2022 16:08
- Last Updated 03/15/2022 17:01
We are presently investigating a service disruption.
Update 1: Server is being manually rebooted.
Update 2: Server is back online. We're monitoring the situation.
Update 3: We're investigating the cause of the outage. Total downtime was around 30 minutes.
Update 4: Changed ticket priority from Critical to High, since things are back online and functioning as intended.
Update 5: Changed ticket priority to Medium. Things have remained stable throughout the day.
Affecting Server - Royal
- 01/27/2022 15:40 - 01/27/2022 20:27
- Last Updated 01/27/2022 16:45
We are aware of the server outage, and are aiming to restore it as soon as possible.
Affecting Server - Royal
- 12/28/2021 01:00 - 12/28/2021 01:19
- Last Updated 12/28/2021 01:19
We will be rebooting the Royal to apply security patches, and ensure future long-term stability. Total downtime should be less than 30 minutes.
Update:
The update has been applied successfully.
Affecting Server - Royal
- 09/02/2020 10:11 - 10/26/2020 23:27
- Last Updated 09/02/2020 10:12
Investigating a server outage.
Affecting System - Storefront / Royal server
- 06/19/2020 00:57 - 09/02/2020 10:12
- Last Updated 06/19/2020 00:57
Our storefront is currently unable to communicate with the Royal server, due to a security update on the Royal server.
We're looking to rollback the security update in a safe way, and will update you when it's done.
Affecting Server - DRServer1
- 06/13/2020 02:00 - 05/30/2021 16:34
- Last Updated 06/07/2020 23:07
The DRServer1 server is scheduled to reboot this upcoming Saturday June 13th at 2:00 AM ET so that we can install routine system updates. Estimated downtime is 30 minutes.
Affecting Server - DoRoyal Portal
- 06/13/2020 02:00 - 05/30/2021 16:34
- Last Updated 06/07/2020 23:06
The da1785 server is scheduled to reboot this upcoming Saturday June 13th at 2:00 AM ET so that we can install routine system updates. Estimated downtime is 30 minutes.
Affecting Server - Royal
- 06/13/2020 02:00 - 05/30/2021 16:34
- Last Updated 06/07/2020 23:04
The Royal server is scheduled to reboot this upcoming Saturday June 13th at 2:00 AM ET so that we can install routine system updates. Estimated downtime is 30 minutes.
Affecting System - Datacenter
- 05/22/2020 19:57 - 05/22/2020 19:59
- Last Updated 05/22/2020 19:59
Our datacenter and all servers hosted there are currently experiencing a full outage.
Systems back online.
Affecting Server - Royal
- 05/17/2020 05:24
- Last Updated 05/17/2020 17:39
The server has stabilized.
We're actively updating our Twitter with the most up to date information regarding this outage.
Affecting Server - Royal
- 05/13/2020 18:15 - 05/17/2020 05:24
- Last Updated 05/13/2020 21:03
Things are back online. Cause of the outage is still being investigated.
Affecting Server - Royal
- 03/13/2020 11:16 - 03/13/2020 11:23
- Last Updated 03/13/2020 11:17
We're investigating the ongoing outage.
Affecting Server - Royal
- 10/23/2019 19:17 - 03/13/2020 11:17
- Last Updated 10/23/2019 19:18
We are currently investigating a service outage.
Affecting Server - Royal
- 09/12/2019 18:10 - 09/13/2019 08:23
- Last Updated 09/12/2019 19:46
We are still investigating the service outage. Upgraded the priority from High to Critical.
Update: 12/09/2019 @ 8:04 PM ET
We've downgraded the priority from Critical to Medium. The server is back online. We're still investigating the cause of the outage.
Update: 12/09/2019 @ 8:43 PM ET
We're still investigating.
Affecting Server - Royal
- 03/28/2018 05:37 - 03/28/2018 05:51
- Last Updated 03/28/2018 05:37
We are rebooting our Royal server to apply some critical maintenance updates. Estimated downtime is 15 minutes.
Affecting Server - Royal
- 09/27/2017 07:00 - 10/10/2017 01:44
- Last Updated 09/19/2017 23:45
Our datacenter is reporting an infrastructure failure with their backup power units. Unfortunately, due to the severity of this failure, we will need to take our servers offline for a short period of time on the morning of Wednesday, September 27th.
The total downtime is expected to last for 3-4 hours, at which time most of the websites on our network will become inaccessible. This is a full system outage, with only our storefront remaining online and accessible.
Affecting System - Website/Storefront
- 08/25/2017 01:33 - 09/19/2017 23:35
- Last Updated 08/27/2017 03:54
We are currently performing maintenance on our storefront. You may notice errors when trying to browse or order new services, as well as manage your existing services from your client area.
Update: 27/08/2017 @ 4:54 AM EDT
Unfortunately after performing the maintenance on our storefront, we're now noticing an increase in errors. We're still investigating.
Affecting Server - Royal
- 08/25/2017 03:20 - 08/27/2017 03:53
- Last Updated 08/25/2017 03:20
The server is going down for a scheduled reboot.
Affecting Server - Game1
- 06/16/2016 21:20 - 06/17/2016 18:35
- Last Updated 06/16/2016 21:23
Our game network is currently offline, due to a large-scale distributed denial of service attack.
In addition, it is not currently possible to order new game or voice services until this problem has been resolved.
Affecting Server - Royal
- 04/09/2016 00:59 - 04/09/2016 01:09
- Last Updated 04/09/2016 01:00
We're restarting our Royal server. Up to 30 minutes of downtime is expected.
Affecting Server - Royal
- 05/04/2015 10:13 - 05/04/2015 10:31
- Last Updated 05/04/2015 10:14
We're investigating a network outage.
Affecting Server - Royal
- 08/24/2014 10:59 - 10/03/2014 09:00
- Last Updated 08/24/2014 11:12
We are currently investigating and attempting to mitigate a denial of service attack that has been affecting some of our web hosting accounts.
While we are doing everything that we can to restore full service functionality, we unfortunately do not have an estimated timeframe.
Follow us on Twitter for the most updated news and information regarding this attack.
https://twitter.com/DoRoyalHost/
Affecting Server - Royal
- 08/02/2014 20:26 - 08/03/2014 16:16
- Last Updated 08/02/2014 20:27
We're investigating a reported problem affecting our Royal server.
Affecting System - Storefront / Website / Support
- 07/07/2014 06:00 - 07/07/2014 12:00
- Last Updated 07/07/2014 17:34
We will be performing some priority maintenance on our online storefront and all related front-end services. During this maintenance period, you will be unable to access your DoRoyal support account, and cannot order / manage DoRoyal services.
Client websites will not be affected.
We apologize for the inconvenience. Alternative forms of contact include Twitter, Facebook and direct email communication.
https://twitter.com/DoRoyalHost
Affecting Server - Royal
- 03/11/2014 02:00 - 06/15/2014 00:28
- Last Updated 03/08/2014 20:22
Maintenance rescheduled for Tuesday morning at 2:00 AM EST. A short 5-15 minute downtime is expected to occur.
Affecting Server - Royal
- 03/02/2014 18:48 - 03/05/2014 15:59
- Last Updated 03/03/2014 01:41
The hard drive on our Royal server has failed, and we are doing everything in our power to restore our services as soon as possible.
Affecting Server - Royal
- 02/22/2014 06:00 - 03/02/2014 18:47
- Last Updated 02/22/2014 10:39
Hello there, fellow kingdom lovers!
The much requested PHP version changer will go live on February 22nd, 2014 at around 6:00 AM ET. This will affect all of our web servers. We expect a short network downtime as our servers are restarted, and certain PHP features may not function properly while this upgrade is taking place.
Once the update goes live, you will be able to change your active PHP version from within cPanel. The available versions will include; 5.2, 5.3, 5.4 and 5.5. (default will remain at 5.3)
After this upgrade has finished, please be sure to check your PHP scripts for any incompatibilities.
Affecting Server - Royal
- 01/19/2014 16:34 - 01/19/2014 18:05
- Last Updated 01/19/2014 18:05
We are currently investigating a severe server issue that is causing slow / unresponsive websites.
Affecting Server - Royal
- 10/17/2013 22:23 - 12/30/2013 12:27
- Last Updated 10/17/2013 22:24
The Royal server will be restarted within the hour, so we can install an important system update.
Affecting Server - Royal
- 09/28/2013 23:36
- Last Updated 10/01/2013 10:03
We are currently investigating an outage with our 'Royal' web hosting server.
Affecting System - DNS
- 08/19/2013 21:59 - 08/20/2013 10:46
- Last Updated 08/19/2013 22:02
We are currently encountering widespread issues with our domain name systems.
These issues seem to be affecting 30% of our hosted websites.
Everything should be fully resolved by 2:00 AM ET.
Affecting Server - Royal
- 07/28/2013 20:53 - 07/29/2013 23:21
- Last Updated 07/28/2013 20:54
We are currently investigating a potential problem with our Royal web server.
This problem may affect load times of our hosted websites.
Affecting Server - Royal
- 05/27/2013 18:11
- Last Updated 05/28/2013 19:38
DeRoyalServers was hit by a minor Denial of Service attack yesterday morning, which progressed as the day went on.
This attack caused our main web hosting server to slow to a near halt.
The attacking IP address has been permanently blocked from accessing our network, and everything is now functioning properly.
Affecting Server - Royal
- 03/24/2013 11:43 - 03/25/2013 02:44
- Last Updated 03/24/2013 11:43
We are installing PDO, and may encounter some unexpected downtime along the way.
Affecting Server - Royal
- 03/23/2013 20:43 - 03/24/2013 11:42
- Last Updated 03/23/2013 20:45
We will be installing and configuring PDO (PHP Data Objects) over the next couple of hours.
Slight downtime and unintended functionality may occur between now and 3:00 AM ET.
Affecting Server - DRServer1
- 09/27/2012 05:28 - 00/00/0000
- Last Updated 09/27/2012 07:09
We're currently investigating an issue regarding our Domain Name Server systems ds1 and ds2.
These problems seem to be minor, and no downtime is expected.
Update: This problem has been resolved without any kind of network downtime.
